+ What information do you need from me?

When you get in contact with us, there is some helpful information to help us with understanding your job and providing an accurate quote. Please let us know how many items there are in total, don't worry if there might be a few more on the day. Let us know if there are any large items (over 1.5m) or heavy items (over 15 kg). Let us know if there are any items to be hung very high (over 2m) or on stairs. If there is a particular date you need the job done by or a particular schedule to work around.

+ How long will it take?

Each job is different as one large, heavy or difficult item can take an hour to prepare and hang safely, whereas smaller lighter items can be at an average rate of 5 to 6 an hour. Time taken is also dependent on wall material and the existing fixtures on the art works. When you contact us, we can give a more accurate estimate with further details about your job.

+ Can you arrange a team for larger items?

We have a team of contractors that we can call upon for their assistance with larger projects that require multiple personnel. We will usually need some time to make these arrangements.

+ Can you hang heavy mirrors?

We have a range of fixings suitable for heavy items and experience with different wall materials. There is an upper limit on weight on plasterboard of around 75kg but if studs are available at the location the weight capacity is higher. On masonry (brick/concrete) weight-bearing capacity is much higher.

+ Can you hang from the wire on the mirror?

Often mirrors come with hanging mechanisms that the manufacturer has installed that would be suitable, this sometimes includes heavy-duty wire. If mirrors are lightweight the wire can usually be used for hanging, but for larger or heavier mirrors it is much better to hang from fixtures attached to the frame. Sometimes mirrors come with 3rd party modifications in the form of wire or string, and we can advise on their suitability and either replace with fixed point or stronger wire.

+ What height should the pictures be?

We recommend eye level to the middle of the picture for all items except very large or tall pictures. This creates a flow and visual coherence through the room and the collection by aligning each picture at a specific middle height, creating consistency when the items may vary in size.

+ What height should a mirror be?

This depends on the style of mirror but for medium-sized mirrors we usually recommend between shoulder and eye level to the middle of the mirror, and this will depend on the height of the user and the intended location of the mirror.

It's often better to hang mirrors slightly lower than you would hang pictures, so that they are functional, open up the room and bounce light around the space. If mirrors are too high on the wall, often you can only see the ceiling in the reflection.

+ How do you ensure the pictures stay straight?

Where possible, we always hang items from two points, ideally fixed points. This stops the pictures from sliding about when doors are closed or the wind blows through or if they are lightly bumped.

+ Should I hang pictures on every wall?

Not always! Depending on the size of your collection, it can be better to make groupings and arrangements and to leave blank spaces to highlight the walls with art works or to give room for the collection to grow.

+ How do you hang pictures on stairs?

We have specialist ladders for hanging pictures on staircases that have height adjustment and are adaptable to most scenarios. We are also licensed to construct scaffold towers on stairs for extremely high walls or challenging locations.

+ Can you hang very heavy pictures?

We have a range of fixings suitable for heavy items and experience with different wall materials. There is an upper limit on weight on plasterboard of around 75kg, but if studs are available at the location the weight capacity is higher. On masonry (brick/concrete) weight bearing capacity is much higher.

+ I'm concerned about an item being removed from the wall, can you help?

We can provide solutions for preventing thieves or opportunists from removing art works from their locations. Usually this involves security fixings, and we can provide you a key and instructions on their use. We regularly install these security fixings for high value items in homes or for areas of transit in public spaces or in businesses such as hotels and restaurants.

+ Can you put in a picture light?

Unfortunately, this needs to be done by a qualified electrician, but we can advise on models and manufacturers of picture lights and arrange an electrician to install on request.

+ What hours do you work?

We work between 8am and 6pm, but we are flexible and able to accommodate out-of-hours work, including early starts, late night jobs or weekend work. Out-of-hours and weekend work is subject to surcharges that can be discussed on enquiry.

+ Which areas do you serve in London?

We provide our professional picture hanging service in all areas of London, including:

• City of London
• Barking and Dagenham
• Barnet
• Bexley
• Brent
• Bromley
• Camden
• Croydon
• Ealing
• Enfield
• Greenwich
• Hackney
• Hammersmith and Fulham
• Haringey
• Harrow
• Havering
• Hillingdon
• Hounslow
• Islington
• Kensington and Chelsea
• Kingston upon Thames
• Lambeth
• Lewisham
• Merton
• Newham
• Redbridge
• Richmond upon Thames
• Southwark
• Sutton
• Tower Hamlets
• Waltham Forest
• Wandsworth
• Westminster.

+ Do you serve areas out of London?

Yes, we regularly travel to the following counties to provide our professional picture hanging and mirror hanging services.

• Berkshire
• Buckinghamshire
• Essex
• Hertfordshire
• Kent
• Surrey
• Sussex

We can also attend locations across the UK on request.